Privacy 2018-05-24T15:30:40+00:00

Below is the Privacy Policy of this Website, whether as a guest or a registered user - please read these terms carefully before using this Website.

1. This privacy policy applies to Homecare Exteriors's website at https://www.homecareexteriors.co.uk (the "Website"). We at Homecare Exteriors take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 ("DPA") and the General Data Protection Regulations ("GDPR").

2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to David Tingley at our address 95 High Street, Polegate. East Sussex. BN26 6AB.

3. By using the Website you consent to this policy. We are registered with the Information Commissioner's Office for this purpose.

Information we collect

4. We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you [wish to sign up for our free e-newsletter or other resources, or] are making a purchase from us.

5. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

Use of your information

6. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.

7. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:

7.1 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;

7.2 If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;

7.3 Where you have consented to receive our e-newsletters, from time to time to provide that to you.

Disclosure of your information

8. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Controlling the use of your data

9. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at sales@homecareexteriors.co.uk at any time.

Where we store and transfer your data

10. We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Homecare Exteriors's business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.

11. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.

12. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at sales@homecareexteriors.co.uk.

Security

13. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links

14. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

15. Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally - it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computers hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

Analytics

15.1 Homecare Exteriors uses tracking software provided by Google Analytics to monitor its visitors, and to better understand how they use the site. The Google Analytics Software uses cookies to track visitors’ usage. The software will save a cookie to the user’s hard drive in order to track and monitor engagement and usage of the website. The cookie will not store, save or collect personal information.
Google’s privacy policy is available at http://www.google.com/privacy.html. Users may opt-out from having their data collected by disabling the tracking.


Cookies We Use

15.2 The Cookies we use are shown in the table below


Cookie Name Duration Description
Universal Analytics (Google) _ga
_gali
_gid
__utma
__utmc
__utmx
__utmz
2 years
1 year
24 hours
Never expires
End of Session
30 mins after end
6 months
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Twitter lang Duration of Session We have the Twitter Share widget in place on the site which makes use of cookies. May include targeted advertising cookies.
Facebook p
presence
act
s
c_user
fr
xs
datr
lu
End of Session
End of Session
End of Session
30 Days
30 Days
30 Days
30 Days
2 years
2 years
These cookies are used when integrating Facebook and the sharing of content.
Google + APISID
HSID
NID
PREF
SAPISID
SID
SSID
__utma
__utmc
__utmx
__utmz
_ga
khcookie
BEAT
OTZ
Up to 2 years The cookies are set by the Google+ tool; they enable integration of the Google+ plug-in within our web site.
Cookie preference cookieconsent_
dismissed
1 year This cookie is used to remember a user’s choice about cookies on https://www.homecareexteriors.co.uk. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

How do I change my cookie settings?

15.3 Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:
Google Chrome >>
Microsoft Edge >>
Mozilla Firefox >>
Microsoft Internet Explorer >>
Opera >>
Apple Safari >>
To find information relating to other browsers, visit the browser developers website. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Your rights

16. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to sales@homecareexteriors.co.uk. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.

17. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to sales@homecareexteriors.co.uk.

Call recording

18. Please note that calls to Homecare Exteriors may be recorded for training and quality purposes.

Your rights

You may ask us to make changes to the information provided by you and/or held about you, to ensure that it is accurate and kept up to date. You may also request that we cease from processing your personal information and that we delete your data from our database or records. Please note that it may be impossible to completely delete your information because of back-ups and records of deletions.
We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security or any other legal interests.

Changes to this policy

19. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at 95 High Street, Polegate. East Sussex. BN26 6AB or sales@homecareexteriors.co.uk.

Click here to read our Terms and Conditions

Version: 24th May 2018